Custom Signs & Shirts Store Policies
Updated Jan. 1, 2019
Custom Signs & Shirts (CS&S) respects your privacy. CS&S will not sell or share personal information, email addresses or customer designs. Any information collected regarding our customers is held with the utmost care and security and will not be used outside CS&S without your notification and permission.
(*Exception: Images of finished products may be taken and used in CS&S marketing, social media and website without prior consent of client.)
CS&S charges a $30.00 fee for any returned checks. Any fees, legal or non-legal, occurred in the collection process will be charged to the party responsible. Orders placed using credits cards/debit cards are subject to this policy.
CS&S reserves the right, without prior notification to refuse any order at any time, for any reason. No international orders will be accepted.
Written proof approvals are required on all orders before CS&S will begin any production on the project. Verbal approvals are no longer accepted. Proof Approval constitutes acceptance and full responsibility for all errors, omissions and legal and ethical compliance of proof. CS&S will not accept liability for errors or omissions overlooked by customer during proof process. Upon approval of the proof the client assumes full responsibility for the entire balance of the project.
Customer Supplied Garments
CS&S prefers to work with items from our distributors so that we can ensure quality, durability and easily replace in the event of an error. In the event of a production error or damage to the item, we will replace with a like item from our distributor. CS&S will not refund the supposed MSRP of the supplied item.
Original Artwork and Design
All provided client artwork will need to adhere to high resolution standards. Vector images preferred. CS&S owns and reserves all rights to any original artwork files created in house. If design time is needed, we will provide the first 15 minutes for free, services after this are available with a CS&S Designer for a rate of $50/hour with an hour minimum. Design payment includes future use in all products purchased through CS&S as well as medium sized JPG or PNG image to the client. If client needs a high resolution, vector, or large artwork file, the original design file can be purchased for outside use at a rate of $75.
Deposits, Invoices and Payments
A minimum 50% deposit is required on all orders over $100.00 before special ordering or production can begin. Delayed orders as a result of delayed deposit payment will incur a rush fee of 25% in order to meet the original deadline. Any order under $100.00 will need to be paid in full prior to production.
Standard turnaround time for most orders is 7-10 business days from time of deposit and written approval depending on when you place your order or unless otherwise noted.
We will gladly expedite your order, if possible, for an *additional fee.
*Rush Fee is 25% and varies depending on order.
Any non-profit with an up-to-date tax exempt form on file will be the only customers eligible for tax exemption on orders. This means that the payment type (card or check) needs to match the tax exempt form. Individuals purchasing products with personal payment types (cash, check or card), regardless if products are being given to a tax exempt entity after production, will incur tax.
Order Cancellations and Returns
Personalized items may only be canceled prior to production. A 30% restock charge will apply on canceled orders (prior to their production only). 70% of the order total will be credited to the customer’s credit card upon receipt of order cancellation. Refunds may take up to 72 hours to become visible in customer account.
We strive to satisfy our customers and will make every effort to correct our mistakes. Decorated items cannot be accepted for return unless defective, damaged or incorrect items received. If the order matched the approved order sheet, no refunds will be given.
Samples to verify color and sizing are available for inspection by customer prior to placing final order by request.
Any problems with products including missing items or items with rips or tears must be brought to the attention of CS&S prior to taking the merchandise out of the building. Once the items have left the building, CS&S is not responsible for supposed missing items, or items that have been ripped or torn.
Any deposits or items left for more than 90 days are considered surrendered by the customer and CS&S will retain ownership.
Since care of items including wraps, signs, embroidery and screenprint will affect the longevity of the items, CS&S does not offer a warranty on custom products once they have left our building. Once retrieved by client, care is solely client responsibility. Discuss aftercare of your custom product with one of our team members in order to increase its lifespan.
A fee of $25.00 per screen will be added to all screenprint orders for the creation of screens. This fee covers the cost to create the screens needed to print. After the first order, we waive the screen fee as a courtesy for 12 months (being renewed for 12 months after each reorder). After the 12 month period, all orders are considered new orders and will require the recreated screen fees.
Screens are property of Custom Signs and Shirts and are made to fit our screenprint machines only. If a client wishes to purchase the screen, they may do so at a cost of $150.00 per screen. (Total screen size is 23x31, recommended art size is 12x14).